Terms and Conditions

1. Agreement to these terms

These Terms and Conditions (“Terms”) are an agreement between you and Pillarix Canada Inc., doing business as Pillarix (“Pillarix”, “we”, “us”, or “our”). Pillarix is registered in Canada at 133 Richmond St W, Suite 207, Toronto, Ontario M5H 2L3.

These Terms cover your use of our website at https://pillarix.ai and any products and services that link to them (together, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, you may not use the Services.

If you and Pillarix have signed a separate written agreement, such as a master services agreement or order form, that agreement governs your use of the Services and controls wherever it conflicts with these Terms.

You must be at least 18 years old and authorized to enter into this agreement, whether for yourself or for the company you represent.

We may update these Terms from time to time. When we do, we will change the “Last updated” date above. Continuing to use the Services after a change means you accept the updated Terms. We will give reasonable notice of any material change.

2. Our Services

Pillarix provides software for the construction industry on a subscription basis.

You are responsible for using the Services in line with applicable laws in your location.

3. Your account

To use the Services, you will need to create an account. You agree to:

• provide accurate, current, and complete information;
• keep that information up to date; and
• keep your login credentials confidential.

You are responsible for all activity under your account. Tell us right away if you suspect any unauthorized use. We may suspend or close your account if the information you provide is false or if you breach these Terms.

If your plan allows multiple users, you may let your employees and contractors use the Services as authorized users. You are responsible for their use and for making sure they follow these Terms.

4. Subscriptions, payment, and renewal

Access to the Services is sold on a subscription basis. Depending on your plan, fees may be a fixed subscription charge, based on your usage of the Services (for example, by volume or projects), or a combination of both, as set out in your plan or order form. Applicable taxes will be added.

Unless stated otherwise, subscriptions renew automatically at the end of each billing cycle. You authorize us to charge your payment method on a recurring basis until you cancel. You agree to keep your billing details current.

You can cancel anytime by contacting your Pillarix point of contact. Cancellation takes effect at the end of your current paid term, and we do not provide refunds for partial terms unless required by law.

We may change our prices, and we will give you reasonable advance notice before a change applies to your subscription. We may correct pricing errors even after an order is placed.

If an invoice is overdue, we may suspend your access to the Services after giving you notice and a reasonable chance to pay. Suspension for non-payment does not relieve you of amounts owed.

5. Acceptable use

When using the Services, you agree not to:

• break any law or regulation, or infringe anyone’s rights;
• access the Services through bots, scrapers, or other automated means, except standard search engine indexing;
• copy, scrape, or systematically collect data or content from the Services without our written permission;
• reverse engineer, decompile, or disassemble our software, AI models, or workflows, except where the law allows;
• interfere with, disrupt, or place undue load on the Services or related systems;
• get around rate limits, security barriers, or access restrictions, or attempt to gain unauthorized access;
• upload viruses, malware, or anything harmful to the Services;
• harass, abuse, or harm our staff; or
• use the Services to build or support a competing product.

We may suspend or end your access if you breach this section.

6. Intellectual property

We own (or license) all rights in the Services, including the software, content, design, text, graphics, logos, and trademarks. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during your subscription.

You may not copy, reproduce, republish, sell, license, or otherwise exploit any part of the Services or our content without our written permission. We keep all rights not expressly granted to you.

7. Your content and feedback

You keep ownership of any data, files, or content you upload or submit through the Services, including data we access from third-party sources you connect (together, “Your Content”). You give us a limited license to host, store, process, and use Your Content to provide and improve the Services. We do not use Your Content to train our algorithmic models unless you explicitly permit it. You can withdraw any such permission at any time by contacting us at [email protected].

We may create and use aggregated and anonymized usage data, such as how features are used and overall activity levels, for analytics, benchmarking, and improving the Services. This is limited to usage data and does not include your project data or other content you upload. It does not identify you or your business, and we may use it even after these Terms end.

You are responsible for Your Content. You confirm that you have the rights to upload it and that it does not break any law or infringe anyone’s rights.

If you send us suggestions or feedback about the Services, you agree we may use them freely, without any obligation or payment to you.

8. Third-party services and connected data sources

The Services may link to or work with third-party websites or services that we do not control. We are not responsible for their content, accuracy, or practices. Your use of them is at your own risk and governed by their own terms.

The Services let you connect third-party data sources, such as project management, accounting, storage, or email systems, so the Services can access and process data from them. When you connect a data source, you confirm that you are authorized to connect it and to let us access and process the data in it. You give us permission to access, retrieve, and process that data to provide the Services, and we treat it as Your Content under these Terms, including the protections in the “Your content and feedback” section.

Your use of any connected third-party service is governed by that provider’s own terms, and we are not responsible for its availability, accuracy, or security. If a third party changes, limits, or discontinues access to its service, a connection may stop working, and we are not liable for any resulting interruption.

9. Privacy

We handle personal data as described in our Privacy Policy, which is part of these Terms. We are based in Canada and may transfer and process data in other countries through our service providers, with appropriate safeguards in place as described in the Privacy Policy.

Where we process personal data on your behalf through the Services, you are responsible for that data as its controller and we act as your processor, handling it only on your instructions to provide the Services. If you require a separate data processing agreement, we will enter into one with you, and that agreement governs our processing of personal data on your behalf.

10. Confidentiality

Each of us may receive confidential information from the other in connection with the Services. Confidential information means non-public information disclosed by one party (“disclosing party”) to the other (“receiving party”) that is marked confidential or that a reasonable person would understand to be confidential, including Your Content, our software and pricing, and each party’s business and technical information.

The receiving party agrees to use the disclosing party’s confidential information only to perform under these Terms, to protect it with the same care it uses for its own confidential information (and at least reasonable care), and not to disclose it to others except to employees, contractors, or advisors who need it and are bound by similar obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed by it, or is rightfully received from a third party. A party may also disclose confidential information if required by law, after giving reasonable notice where allowed.

11. Service availability and support

We aim to keep the Services available and to provide reasonable support, but unless we agree to a separate service level agreement in writing, the Services are provided without any guaranteed uptime or response time. Any specific service levels, support commitments, or credits apply only if set out in a signed agreement or order form.

12. Beta and early-access features

We may offer features labeled as beta, preview, trial, or early access. These are provided “as is” for evaluation, may change or be withdrawn at any time, and are not covered by any service level or support commitment. We are not liable for any issues arising from your use of them.

13. Term and termination

These Terms apply for as long as you use the Services. You can stop using the Services anytime. We may suspend or end your access if you breach these Terms or if we reasonably need to.

Either party may terminate these Terms for cause if the other party materially breaches them and does not fix the breach within thirty (30) days of written notice, or if the other party becomes insolvent or subject to bankruptcy or similar proceedings.

When the agreement ends, your right to use the Services stops. For a limited period after termination, you may request a copy of Your Content where the Services support export. After that, we securely delete Your Content in line with our data lifecycle controls, except where we need to keep it to meet legal or regulatory obligations. Backups of production data are retained in isolated storage for up to 30 days before deletion. Sections that by their nature should survive (for example, confidentiality, intellectual property, disclaimers, liability limits, and indemnification) will continue to apply.

14. Disclaimer

The Services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Services will be uninterrupted or error-free.

We take security seriously and maintain administrative, technical, and organizational safeguards to protect Your Content, consistent with our SOC 2 controls and our Privacy Policy.

The Services use artificial intelligence, and AI outputs are probabilistic and may be incomplete or inaccurate. You are solely responsible for reviewing and verifying any insights, calculations, or other outputs before relying on them or making any decision or financial commitment based on them.

15. Limitation of liability

To the fullest extent allowed by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data, arising from or relating to these Terms or the Services, regardless of the theory of liability.

To the maximum extent permitted by applicable law, our total aggregate liability for any claim relating to the Services is limited to the amount you paid us in the twelve (12) months before the claim arose.

16. Indemnification

You agree to defend and indemnify Pillarix and its directors, employees, and agents from any claims, losses, or costs (including reasonable legal fees) arising from Your Content, your use of the Services, your breach of these Terms, or your violation of any law or third-party rights.

17. Service changes

We may change, suspend, or discontinue any part of the Services at any time, and we are not liable for any resulting downtime or interruption.

18. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You and Pillarix agree that the courts of Ontario, Canada have exclusive jurisdiction over any dispute relating to these Terms or the Services.

Before starting a court action, both sides agree to first try to resolve the dispute informally by giving written notice and negotiating in good faith for at least 30 days.

19. General

These Terms, together with any signed agreement or order form between us, are the entire agreement between you and Pillarix about the Services. If any part is found unenforceable, the rest stays in effect. Our not enforcing a right is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours. We are not liable for delays or failures caused by events beyond our reasonable control. Nothing here creates a partnership, joint venture, or employment relationship between us.

You agree that electronic communications, agreements, and signatures are valid and satisfy any legal requirement for a written or signed record.

20. Contact us

Questions about these Terms? Reach us at:

Pillarix Canada Inc.
133 Richmond St W, Suite 207
Toronto, Ontario M5H 2L3, Canada
[email protected]